FAQ - Sitara Retreat Diani

House Rules & FAQ

Welcome to our Frequently Asked Questions page! Here you’ll find helpful answers about our cozy 6-room resort in the heart of Diani Beach, Kenya. Whether you’re curious about our amenities, booking process, nearby attractions, or how to make the most of your stay, we’ve put together this guide to make your planning easier. If you can’t find the information you need, our friendly team is always happy to assist you directly.

HOUSE RULES

Quiet time after 11pm
Use of pool towels for the premises only
No outside guests overnight
Damages or breakages will be charged
Dispose of garbage in the trash bin
Please respect check in and check out times
Turn off the AC and Lights when not in room
Stains on any linen or mattress will attract a charge
Inspection of rooms will be carried out before check-out

DO I GET A PRIVATE SWIMMING POOL?

The Afters is comprised of 4 suites and 2 double rooms situated around a swimming pool. Each air-conditioned unit has an en-suite bathroom and a TV lounge. Our guests have shared access to the pool and dining area.

HOW FAR AWAY FROM THE BEACH IS THE PLACE?

Our accommodation is five to seven minutes’ walk from the beach.

IS BREAKFAST INCLUDED IN THE PRICE?

Our nightly rates are inclusive of breakfast.

CHECK IN AND CHECK OUT TIME

Check OUT : 10:30am

Check IN : 12.30pm

WHAT IS YOUR CANCELLATION POLICY?

You will receive a full refund if you cancel more than sixty days prior to your reservation.
A 50% refund is offered for cancellations made between 30 and 60 days after the original reservation date.
It is regrettable that we are unable to provide a refund if you cancel less than 30 days prior to your reservation.

CAN I BRING MY PETS?

Regretfully, even though we like animals, pets are not allowed at our location.

DO YOU HAVE AIRPORT TRANSFER?

Transfer from Diani Airport can be arranged. Rates depend on number of transfers.

IS THERE WIFI IN ALL THE SUITES?

Yes, high-speed internet is available in every suite for using Netflix, downloading files, and doing online work.

IF YOU BOOK, IS A DEPOSIT REQUIRED?

Yes, a deposit is required for all of our reservations. Depending on the rate and day you are reserving, the deposit could be 50% or 100% of the total cost.

CAN I DO PHOTOSHOOT AT THE HOTEL WITHOUT BOOKING A ROOM?

Our hotel is exclusively for the use of our guests.

CAN I BRING VISITORS FROM OUTSIDE THE HOTEL?

The Afters is only available to those staying overnight. Unless authorized by personnel, no outside visitors are permitted within the facility.

ARE CHILDREN ALLOWED?

Once again, although we love kids, The Afters was built specifically for couples and adults. We have intricate architecture with many steps, bridges and high platforms, it is very beautiful but quite hazardous for children. We allow children from 12 years +

CAN I BOOK THE ENTIRE PLACE ?

Yes you can book all the six rooms and have the kitchen and pool exclusivity depending on availability. Timely booking is recommended.